Last Updated: 27-10-2025
These Terms of Service ("Terms") constitute a legal agreement between you ("Student", "you") and E-Lam Limited ("the Company", "we", "us"). By paying for and using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.
We provide a "Daily Mission + Coach Feedback" online English coaching service ("Service"). This Service includes:
This Service does not include: Instant or on-demand replies. Our service commitment ("SLA") is that your submitted task will receive personalized feedback from your tutor within 24 hours of submission. This SLA applies 7 days a week.
The Service is billed on a subscription basis (monthly or annually) and is pre-paid at the start of each billing cycle. Your subscription will automatically renew (on a monthly or annual basis) until it is cancelled in accordance with Section 2.3.
All fees paid are non-refundable. Once a payment for a billing cycle (whether monthly or annual) is made, it is final. We do not provide any pro-rata refunds or credits for partially used periods or early cancellations.
You must notify us of your intent to cancel your subscription at least 48 hours before your next billing date (renewal date) by emailing us at contact.elamltd@gmail.com.
The cancellation will take effect at the end of your current paid billing cycle. You will continue to have access to the Service until the end of that period (month or year).
You agree to interact with our tutors in a respectful and professional manner. You agree not to engage in any form of harassment, abuse, discrimination, threats, or inappropriate language. You also agree not to send excessive messages or make unreasonable demands outside of the stated service hours ("spamming the tutor").
If you violate this Code of Conduct, we reserve the right, at our sole discretion, to immediately suspend or permanently terminate your service. In such cases, all fees paid will be forfeited and will not be refunded.
We own all intellectual property rights to the curriculum, daily missions, teaching content, tutor corrections, and feedback provided in the Service. We grant you a limited, non-exclusive, non-transferable license to use these materials solely for your own personal learning.
You are strictly prohibited from sharing our materials or service content in any form (including, but not limited to, screenshots, forwarding, recording, copying, reproducing, distributing, reselling, or public display).
These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.
If you have any questions about these Terms of Service, please contact us at contact.elamltd@gmail.com.
These Terms are prepared in both English and Chinese. In the event of any discrepancy or conflict between the English and Chinese versions, the English version shall prevail.
最后更新日期：2025年 10月27日
本服务条款（下称“本条款”）构成您（下称“学生”或“您”）与 E-Lam Limited（下称“本公司”或“我们”）之间的法律协议。当您付款并使用我们的服务时，即表示您已阅读、理解并同意受本条款约束。
我们提供“每日任务 + 导师批改”在线英语指导服务（下称“本服务”）。本服务包含：
本服务不包含：即时或按需 (On-demand) 回复。我们的服务承诺 ("SLA") 是，您的导师将在您提交任务后的 24 小时内提供个性化批改。此服务承诺适用于每周七天。
本服务按月费或年费订阅制收取，并在每个账单周期开始时预先支付。您的订阅将自动续订（按月或按年），直到您根据第 2.3 条取消为止。
所有已支付的费用均不设退款。一旦您支付了某个账单周期的费用（无论是月费还是年费），该费用均为最终费用，不可退还。我们不会为未使用的服务时间或中途取消提供任何按比例的退款或抵免。
您必须在您的下一个账单日期（续订日期）至少 48 小时前，通过电邮 contact.elamltd@gmail.com 通知我们取消服务。
取消将在当前已付款账单周期结束时生效。您仍可继续享用服务直至该周期（月或年）结束。
您同意以尊重和专业的态度与我们的导师沟通。您同意不作出任何形式的骚扰、辱骂、歧视、威胁或不当言论。您亦同意不在服务时间（即 24 小时批改承诺）之外，向导师传送过多信息或提出不合理的要求（“轰炸导师”）。
如您违反上述行为准则，本公司保留唯一酌情权，可立即暂停或永久终止向您提供服务。在此情况下，所有已付费用将不获退还。
本公司拥有本服务中提供的所有教材、每日任务、教学内容、导师批改和反馈的全部知识产权。我们授予您一个有限的、非独家的、不可转让的许可，仅为您个人学习目的使用这些材料。
您严格禁止以任何形式（包括但不限于截图、转发、录制、复制、转载、分发、转售或公开展示）分享我们的教材或服务内容。
本条款受香港特别行政区法律管辖并按其解释。
如您对本服务条款有任何疑问，请电邮至 contact.elamltd@gmail.com。
本条款以英文和中文编写。如果英文版本与中文版本之间存在任何歧义或不一致，概以英文版本为准。