Terms of Service

Last Updated: 27-10-2025

These Terms of Service ("Terms") constitute a legal agreement between you ("Student", "you") and E-Lam Limited ("the Company", "we", "us"). By paying for and using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms.

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1. Service Description

We provide a "Daily Mission + Coach Feedback" online English coaching service ("Service"). This Service is designed as a progressive journey:

• **Phase 1: Build Clarity (The Foundation):** Focuses on correcting grammar, basic pronunciation, and sentence structure to ensure clear and accurate communication. This is the starting point for all students.
• **Phase 2: Aim for British Fluency (Optional Path):** Once your tutor assesses that your foundation is solid, you may opt into this advanced path. Focus shifts to British slang, idiomatic phrases, and accent refinement via Accent-Level Audio Feedback. (*Note for Advanced Students: Your tutor will assess you in the first week. If your foundation is already strong, you may begin Phase 2 immediately.*)

The Service includes:

• One (1) learning mission sent via WhatsApp / WeChat per calendar day (Monday to Sunday, including public holidays).
• A 10-minute scheduled synchronous (live) text-messaging session with your tutor per week.

This Service does not include: Instant or on-demand replies. Our service commitment ("SLA") is that your submitted task will receive personalized feedback from your tutor within 24 hours of submission. This SLA applies 7 days a week.

2. Payment, Cancellation, and Refund Policy

2.1 Payment and Subscription

The Service is billed on a subscription basis (monthly or a one-time fee for the trial) and is pre-paid at the start of each billing cycle. Monthly subscriptions will automatically renew until cancelled in accordance with Section 2.3.

2.2 Refund Policy

All fees paid are non-refundable. Once a payment for a billing cycle (whether trial or monthly) is made, it is final. We do not provide any pro-rata refunds or credits for partially used periods or early cancellations.

2.3 Cancellation Policy

For monthly subscriptions, you must notify us of your intent to cancel at least 48 hours before your next billing date (renewal date) by emailing us at contact.elamltd@gmail.com.

The cancellation will take effect at the end of your current paid billing cycle. You will continue to have access to the Service until the end of that period.

3. Student Code of Conduct

You agree to interact with our tutors in a respectful and professional manner. You agree not to engage in any form of harassment, abuse, discrimination, threats, or inappropriate language. You also agree not to send excessive messages or make unreasonable demands outside of the stated service SLA ("spamming the tutor").

If you violate this Code of Conduct, we reserve the right, at our sole discretion, to immediately suspend or permanently terminate your service. In such cases, all fees paid will be forfeited and will not be refunded.

4. Intellectual Property

We own all intellectual property rights to the curriculum, daily missions, teaching content, tutor corrections, and feedback provided in the Service. We grant you a limited, non-exclusive, non-transferable license to use these materials solely for your own personal learning.

You are strictly prohibited from sharing our materials or service content in any form (including, but not limited to, screenshots, forwarding, recording, copying, reproducing, distributing, reselling, or public display).

5. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

6. Contact Us

If you have any questions about these Terms of Service, please contact us at contact.elamltd@gmail.com.